FAQs for Using the Support Portal

Basic features of our Support Portal and how to use them

How do I register for a support portal account?
A support portal account can be created two ways: 1. Through the portal:  a. Visit https://affinityworks.freshdesk.com  b. Select ‘Sign up with ...
Tue, 3 Nov, 2015 at 1:35 PM
I’ve forgotten my password, how do I reset it?
To reset your password for your support portal account, select “forgot your password?” on the login screen. Enter your email address and se...
Tue, 3 Nov, 2015 at 1:24 PM
Why should I raise tickets on the portal instead of sending emails?
When you raise a ticket on the portal, you are given the option to select the ticket type and urgency, which helps to resolve the issue quicker. By loggin...
Tue, 4 Aug, 2015 at 11:17 AM
How do I find help guides?
From the ‘Home’ or ‘Solutions’ tab, enter a search term and all related help guides and FAQs will show. Also look out for any related help guides and FAQs...
Tue, 4 Aug, 2015 at 11:19 AM
How do I attach images or documents to a ticket?
Attaching relevant documents can help to process your ticket quicker. When raising a ticket, select ‘Attach a file’ at the bottom of the page. Search for ...
Tue, 4 Aug, 2015 at 10:29 AM
What does the ticket status mean?
Open: We are working on providing you with a resolution. Pending: The request is waiting on input from you. Resolved: The request has been actioned o...
Thu, 12 Oct, 2017 at 3:43 PM
Where can I view your privacy policy?
Our (Affinity Works) data privacy policy is available to view at http://www.affinityworks.co.uk/privacy/
Thu, 24 May, 2018 at 1:54 PM