FAQs for Using the Support Portal
Basic features of our Support Portal and how to use them
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Thu, 24 May, 2018 at 1:54 PM
A support
portal account can be created two ways: 1. Through the portal: Visit https://affinityworks.freshdesk.com Select ‘Sign up with us’ En...
Thu, 14 Mar, 2019 at 12:17 PM
To reset your password for your support portal account, select “forgot your password?” on the login screen.
Enter your email address and se...
Tue, 3 Nov, 2015 at 1:24 PM
When you raise a ticket on the portal, you are given the
option to select the ticket type and urgency, which helps to resolve the issue
quicker. By loggin...
Tue, 4 Aug, 2015 at 11:17 AM
From
the ‘Home’ or ‘Solutions’ tab, enter a search term and all related help guides
and FAQs will show. Also look out for any related help guides and FAQs...
Tue, 4 Aug, 2015 at 11:19 AM
Attaching relevant documents can help to process your ticket
quicker. When raising a ticket, select ‘Attach a file’ at the bottom of the
page. Search for ...
Tue, 4 Aug, 2015 at 10:29 AM
Open: We are working on providing you with a resolution. Pending: The request is waiting on input from you. Resolved: The request has been actioned o...
Thu, 12 Oct, 2017 at 3:43 PM